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If you’re in a dispute about your federal student aid, contact the Federal Student Aid Ombudsman Group as a last resort. The Ombudsman Group is dedicated to helping resolve disputes related to the federal student aid programs, including Direct Loans, Federal Family Education Loan (FFEL) Program loans, Perkins Loans, and grant programs.

FSA Student Loan Ombudsman Group
Telephone: 877-557-2575
Fax: 606-396-4821, U. S. Department of Education
Mail: FSA Ombudsman Group, P.O. Box 1843, Monticello, KY 42633